CCTV Controller

Job Overview

We are currently recruiting for a CCTV controller to join our busy team working within our Control Centre. We require someone who is able to work flexible working patterns to include days, nights and weekends on a shift basis.

Person Specific

Our ideal candidate will be of smart appearance and someone who takes pride in the job that they do. You will enjoy working as part of a team and possess a “can do attitude” to ensure the job is always done to the highest standards possible.

You must have an excellent telephone manner with the ability to manage multiple calls whilst always maintaining a professional approach. You must enjoy working in a pressurised and fast paced environment and have the ability to multi task and prioritise your workload. You must also have excellent IT skills/systems knowledge including Excel, Word & Outlook 365

Key Responsibilities

  • To help develop and grow the innovation of the Control Room and it’s delivery
  • To ensure high levels of customer service and operational standards are maintained at all times
  • Communicating courteously with our clients via telephone, email and face to face
  • Keeping accurate records of discussions or correspondence with clients
  • Producing written reports and information for customers, involving the use of computer packages/software.
  • Respond to CCTV activations and perform virtual patrols of clients’ premises.
  • Escalate issues as they arise in real time using our CCTV platform.

Role Specific Benefits

  • 5.6 Weeks Annual Leave
  • SIA Licencing Scheme
  • Performance Bonuses
  • Pension Scheme
  • Learning & Development
  • Perkbox

Please Note: This position requires that you hold a valid SIA CCTV Licence. Assistance to obtain this qualification is available.

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