A great opportunity has arisen for exceptional customer focused candidates to join a busy call centre administration team
based in the Control Room at our head office in Enfield.
Candidates should have the ability to carry out multiple tasks whilst managing incoming calls efficiently and effectively in a
professional manner. You will be monitoring the welfare of personnel onsite, dispatching response officers to deal with alarm
activations and liaising with customers via email/telephone and generating systems reports.
This is a shift based position, requiring someone who is flexible and available to work Monday – Sunday on roster 4/5 shifts
per week including days and nights.
The shifts are 12 hours either 06.30am to 06.30pm or 06.30pm – 06.30am.
The ideal candidate will:
·Be a fast learner with the ability to pick up various computer systems quickly
·Have good communication skills, both written and verbal
·Ability to handle calls from a diverse group of clients and to quickly provide support and assistance
·Be reliable, flexible organised and have good time management
·Possess a minimum of 6 months experience in a similar environment
·Have a strong work ethic
·SIA Licence / CCTV Licence preferred although training can be given to achieve these qualifications.
The position attracts an annual salary of Circa £22,500 – £26,000 per annum, based on 4/5 shifts per week with the opportunity
to work additional shifts to increase your earnings.
Training and development
20 days holiday plus Bank HolidaysApply Online